Neoliet respects the privacy of visitors and members of its branches, websites & apps and that of its employees. Neoliet ensures that data is treated confidentially. Personal data will be treated in accordance with all applicable privacy regulations. Any adjustments and/or changes to the youth, safety and admissions policy, website and app may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

We process data for one or more of the following purposes (depending in part on which services you use):

• To enable you to make bookings and request or transmit information through our websites and use all the features and services on the Neoliet websites.
• To process your booking or request and inform you of its progress.
• To process your registration for our membership, community, or other services such as member services and MyNeoliet.
• To sell admission tickets and products, make transactions, record visits, bill and place orders by name.
• To put money on your card.
• To record and check your climbing skills and licenses.
• To operate our access, safety and youth policies.
• To inform you about climbing sports, routes, competitions and other activities at Neoliet.
• To process your complaint, compliment, report of an incident or a response to it , to contact you about your complaint and / or, because we want to do research or publish (anonymously) about it.
• To communicate with you by sending electronic newsletters and/or mail etc.
• To answer your questions or address your complaints via social media, email, by mail or by phone.
• To improve our services, products, websites and apps and security etc.
• To visually inform you with photos and videos on our website, social media, newsletter and other communications.
• To process job applications, hire and pay employees.
• To register and check framework licenses.

By registering for events, activities, etc., the newsletter or making bookings at Neoliet, you grant permission for your personal details and e-mail address to be stored. Neoliet uses this stored information to inform you about activities, events and bookings at Neoliet and to make other offers from Neoliet. Neoliet may also ask you to participate in market research to improve its services. Your details will not be made available to third parties unless required by law.

Visitors' and members' personal data are processed for entering into and executing agreements related to Neoliet's services. Personal data, including climbing skills, are stored in Neoliet's climbing information system (KISS). This system is necessary to operate our admission, safety and youth policies and to collect payments. Your data will not be made available to third parties unless required by law. Your data can be retrieved in a number of other climbing and bouldering centers, but you must actively consent to this yourself including by entering your date of birth in the relevant KISS partner site.

In our app and website MyNeoliet it is possible to create a "so-called" profile. When creating a profile you provide your personal data. The profile with associated personal data is stored in a database linked to the website/app. This data is stored so that you can use the profile functionalities. A limited part of this profile is visible to other app/website users if you participate in a contest. You can view, delete or modify everything yourself.

If you are under the age of 16, you must first obtain permission from one of your parents or a legal representative to provide personal data to us. We therefore ask you not to provide us with any data if you have not already obtained consent.

The websites use cookies. Neoliet uses cookies to remember your settings and preferences to make your next visit to the website easier. Our websites also use Google Analytics, a web analytics service provided by Google Inc. By using the website, you consent to the processing of the information by Google in the manner and for the purposes described above. Please read Google's privacy policy and Google Analytics' specific privacy policy for more information. Tracking cookies are also placed by third parties such as social media networks. Your internet behavior can be tracked by these third parties through these tracking cookies. A cookie notice on our site warns of this and asks for your consent.

The websites include social media buttons. With these, the operators of these services collect your personal data. You should be aware that third-party websites and therefore their privacy policy is not the responsibility of Neoliet. For example, websites referred to on Neoliet's websites. The privacy policy of those third-party websites applies to those websites.

We transfer the data you provide to third parties as necessary to provide the services you ordered or requested. For example, we use a third party for MyNeoliet (climber app), KISS (climber information system and also cash register) and direct debits (bank), bookkeeper (process hours if you are an employee) and we give your data to the mail carrier to deliver the order to you.
When we provide your data to third parties, we ensure (by agreement) that your data will not be used for other purposes. We also agree that your data will be deleted as soon as it is no longer needed. Furthermore, we will not pass on the data you provide to other parties, unless this is required by law.

Neoliet will not retain your personal data longer than necessary for the purposes, for which they were collected and processed, unless otherwise indicated.

Neoliet has taken appropriate technical and organizational measures to secure the personal data against loss or unlawful processing. Everyone who has access to the personal data handles it with care and is bound by a duty of confidentiality. Only employees, who really need it for their work, have access to personal data and may view and process it to the extent necessary.

If you have any questions about Neoliet's privacy policy, you can contact us by e-mail using the form below. You can also contact us here if you wish to view the data Neoliet has registered about you and for any corrections if these data are incorrect or incomplete, or for removal.