FAQ2023-08-02T11:00:11+02:00

What the FAQ

Frequently Asked Questions

Here you will find answers to the most pressing questions you may have about our climbing facilities and services.

neoliet-utrecht-news
neoliet-utrecht-news
neoliet-utrecht-news

What the FAQ

What the FAQ

Frequently Asked Questions

Frequently Asked Questions

Here you will find answers to the most pressing questions you may have about our climbing facilities and services.

General

Can I bring my pet to the climbing gym?2023-07-27T11:32:46+02:00

Unfortunately, pets are not allowed to be brought into the climbing gym. Only service dogs are welcome in our facilities.

I lost something. Where can I find it again?2023-07-27T11:57:08+02:00

We have a lost and found box where you can search for your belongings. We collect everything we find at the end of the climbing day in it. Periodically, we transfer the contents to the clothing bin, so don't wait too long to check it.

Can I rent climbing equipment from you?2023-07-27T12:03:21+02:00

Yes, you certainly can! We offer rentals of various climbing equipment, including harnesses, carabiners, various belay devices, lead ropes, quickdraws and climbing shoes. For rental rates, please refer to the rates page of your location.

Can I do bouldering at your place?2023-08-16T09:23:43+02:00
At most of our locations, you can only do rope climbing. However, at Neoliet Utrecht, you also have the option to do bouldering alongside rope climbing. If you're interested in bouldering, we gladly refer you to one of our Boulder gyms. For more information, visit boulderneoliet.nl
I can belay, but I don't have a license. Can I come climbing?2023-07-27T10:31:23+02:00

In that case, we will conduct a check in the climbing gym. One of our team members will assess whether you can belay safely and responsibly. If this is approved, and you sign the climber's declaration, you are welcome to climb independently. If it is not approved, unfortunately, you will not be granted access to the climbing gym. In that situation, you can, for example, book an introductory lesson or a toprope course.

Safety

Can I teach someone how to belay in the climbing gym?2023-08-15T12:03:10+02:00

No, this is not permitted. Only Neoliet's instructors are authorized to teach someone how to ferry. Before you visit us, check out our safety instructions.

I would like to come climbing independently, but my climbing partner does not have a license. Is that allowed?2023-07-27T12:02:01+02:00
Unfortunately, only the person with a valid license is authorized to belay. This means that the individual without a license is not allowed to belay. If both of you want to climb, it might be more convenient to bring a third climbing partner who has a valid climbing license. Please take a look at our safety rules for more information.
I can belay, but I don't have a license. Can I come climbing?2023-07-27T10:31:23+02:00

In that case, we will conduct a check in the climbing gym. One of our team members will assess whether you can belay safely and responsibly. If this is approved, and you sign the climber's declaration, you are welcome to climb independently. If it is not approved, unfortunately, you will not be granted access to the climbing gym. In that situation, you can, for example, book an introductory lesson or a toprope course.

House Rules

Courses

What about the free month?2024-01-18T15:57:00+01:00

After the indoor toprope course, you will receive a free month of climbing as a gift. This allows you one month of unlimited climbing at all Neoliet locations, as well as participation in training sessions. It is not possible to reschedule the free month.

Is it possible to participate in a lead climbing course without a toprope license?2023-07-27T10:34:26+02:00

No, that is not possible. It is required that you first obtain your toprope license. You can book the indoor toprope course at the location of your choice to meet this requirement.

Is it possible to change a class in my course?2024-01-18T15:58:08+01:00

Moving a lesson from a course is usually not possible, but we will do our best to assist you. It's important to be aware that there is a fee of €25,- associated with rescheduling a lesson. When you book a course, we assume that you are available for all the scheduled dates. So, please carefully check your calendar before booking the course with us.

Training

Do the training sessions continue during the vacation?2023-07-27T10:43:20+02:00

During school holidays, the training sessions will be canceled. Additionally, on certain public holidays, training sessions may not take place, depending on the location. Please refer to the holiday schedule for your specific branch to see the applicable arrangements.

  1. Select your location
  2. Go to "Lesson and training"
  3. Click on "Holiday Schedule"
How can I sign up for an adult training session?2023-07-27T10:47:38+02:00

To participate in one of our training groups, you need to be a member of Neoliet. You can sign up for a membership at the front desk of the climbing gym. For more information on becoming a member, please visit the page of your location. Go to the menu and select "Become a Member."

How can I subscribe to a membership?2023-07-27T10:32:38+02:00

You can subscribe at our reception desk. We will provide you with a personal card displaying your name and skills, and it will also show all the types of entry you have purchased.

When closing a subscription, you will pay the remaining amount for that month directly at the counter using a debit card. For the subsequent months, the subscription fee will be automatically deducted from your bank account through direct debit.

Children

What about the parent statement?2024-02-15T14:26:10+01:00

For children/youth under 18, a parent statement must be completed. This you can here download. If you want to know more about the parent statement, check out our Safety page.

My child has a subscription. Is participation in a children's workshop free?2023-11-22T12:30:40+01:00

If your child trains with us with a direct debit subscription, they may participate in a children's workshop for free. In the case of a trial subscription, this unfortunately does not apply.

What children's workshops do you offer?2023-07-27T10:36:00+02:00

We offer various children's workshops, including climbing workshops, caving workshops, and double-deckers. During a speleo workshop, the kids can climb and scramble through the cave system built behind the climbing wall. They can navigate through nets of climbing ropes and slide directly into the ball pit from the slides. A Double-Decker workshop combines both climbing and speleo activities. For more information about our children's workshops, please refer to the specific page of your location. Go to "Groups" and then click on "Children."

How can I book a children's workshop?2023-07-27T10:37:23+02:00

To book a children's workshop, follow these simple steps:

  1. Go to the branch of your choice.
  2. Select the "Groups" option and then choose "Children."
  3. Click the "Book" button to make your reservation.

General

Can I bring my pet to the climbing gym?2023-07-27T11:32:46+02:00

Unfortunately, pets are not allowed to be brought into the climbing gym. Only service dogs are welcome in our facilities.

I lost something. Where can I find it again?2023-07-27T11:57:08+02:00

We have a lost and found box where you can search for your belongings. We collect everything we find at the end of the climbing day in it. Periodically, we transfer the contents to the clothing bin, so don't wait too long to check it.

Can I rent climbing equipment from you?2023-07-27T12:03:21+02:00

Yes, you certainly can! We offer rentals of various climbing equipment, including harnesses, carabiners, various belay devices, lead ropes, quickdraws and climbing shoes. For rental rates, please refer to the rates page of your location.

Can I do bouldering at your place?2023-08-16T09:23:43+02:00
At most of our locations, you can only do rope climbing. However, at Neoliet Utrecht, you also have the option to do bouldering alongside rope climbing. If you're interested in bouldering, we gladly refer you to one of our Boulder gyms. For more information, visit boulderneoliet.nl
I can belay, but I don't have a license. Can I come climbing?2023-07-27T10:31:23+02:00

In that case, we will conduct a check in the climbing gym. One of our team members will assess whether you can belay safely and responsibly. If this is approved, and you sign the climber's declaration, you are welcome to climb independently. If it is not approved, unfortunately, you will not be granted access to the climbing gym. In that situation, you can, for example, book an introductory lesson or a toprope course.

Safety

Can I teach someone how to belay in the climbing gym?2023-08-15T12:03:10+02:00

No, this is not permitted. Only Neoliet's instructors are authorized to teach someone how to ferry. Before you visit us, check out our safety instructions.

I would like to come climbing independently, but my climbing partner does not have a license. Is that allowed?2023-07-27T12:02:01+02:00
Unfortunately, only the person with a valid license is authorized to belay. This means that the individual without a license is not allowed to belay. If both of you want to climb, it might be more convenient to bring a third climbing partner who has a valid climbing license. Please take a look at our safety rules for more information.
I can belay, but I don't have a license. Can I come climbing?2023-07-27T10:31:23+02:00

In that case, we will conduct a check in the climbing gym. One of our team members will assess whether you can belay safely and responsibly. If this is approved, and you sign the climber's declaration, you are welcome to climb independently. If it is not approved, unfortunately, you will not be granted access to the climbing gym. In that situation, you can, for example, book an introductory lesson or a toprope course.

House Rules

Courses

What about the free month?2024-01-18T15:57:00+01:00

After the indoor toprope course, you will receive a free month of climbing as a gift. This allows you one month of unlimited climbing at all Neoliet locations, as well as participation in training sessions. It is not possible to reschedule the free month.

Is it possible to participate in a lead climbing course without a toprope license?2023-07-27T10:34:26+02:00

No, that is not possible. It is required that you first obtain your toprope license. You can book the indoor toprope course at the location of your choice to meet this requirement.

Is it possible to change a class in my course?2024-01-18T15:58:08+01:00

Moving a lesson from a course is usually not possible, but we will do our best to assist you. It's important to be aware that there is a fee of €25,- associated with rescheduling a lesson. When you book a course, we assume that you are available for all the scheduled dates. So, please carefully check your calendar before booking the course with us.

Training

Do the training sessions continue during the vacation?2023-07-27T10:43:20+02:00

During school holidays, the training sessions will be canceled. Additionally, on certain public holidays, training sessions may not take place, depending on the location. Please refer to the holiday schedule for your specific branch to see the applicable arrangements.

  1. Select your location
  2. Go to "Lesson and training"
  3. Click on "Holiday Schedule"
How can I sign up for an adult training session?2023-07-27T10:47:38+02:00

To participate in one of our training groups, you need to be a member of Neoliet. You can sign up for a membership at the front desk of the climbing gym. For more information on becoming a member, please visit the page of your location. Go to the menu and select "Become a Member."

How can I subscribe to a membership?2023-07-27T10:32:38+02:00

You can subscribe at our reception desk. We will provide you with a personal card displaying your name and skills, and it will also show all the types of entry you have purchased.

When closing a subscription, you will pay the remaining amount for that month directly at the counter using a debit card. For the subsequent months, the subscription fee will be automatically deducted from your bank account through direct debit.

Children

What about the parent statement?2024-02-15T14:26:10+01:00

For children/youth under 18, a parent statement must be completed. This you can here download. If you want to know more about the parent statement, check out our Safety page.

My child has a subscription. Is participation in a children's workshop free?2023-11-22T12:30:40+01:00

If your child trains with us with a direct debit subscription, they may participate in a children's workshop for free. In the case of a trial subscription, this unfortunately does not apply.

What children's workshops do you offer?2023-07-27T10:36:00+02:00

We offer various children's workshops, including climbing workshops, caving workshops, and double-deckers. During a speleo workshop, the kids can climb and scramble through the cave system built behind the climbing wall. They can navigate through nets of climbing ropes and slide directly into the ball pit from the slides. A Double-Decker workshop combines both climbing and speleo activities. For more information about our children's workshops, please refer to the specific page of your location. Go to "Groups" and then click on "Children."

How can I book a children's workshop?2023-07-27T10:37:23+02:00

To book a children's workshop, follow these simple steps:

  1. Go to the branch of your choice.
  2. Select the "Groups" option and then choose "Children."
  3. Click the "Book" button to make your reservation.

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Let's get in touch!

Let's get in touch!
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