Important info with your booking

Triggerfinger is a competition that brings climbers together, where anyone can participate and the period in which many climbers will rise in level.

Have you booked an activity with us? Then we have some tips for your (first) visit:

  • Wear sportswear. After all, climbing is a sport.
  • You can rent climbing shoes from us, but it is not mandatory. If you bring your own shoes, make sure they are clean.
  • Take off your jewelry and empty your pockets.
  • Do you have a water bottle? You may take it, filled with water, into the climbing hall.
  • Provide an hair elastic to tie long hair.
  • Consider socks to wear in rental climbing shoes.
  • We only accept payments with PIN.

Triggerfinger is a competition that brings climbers together, where anyone can participate and the period in which many climbers will rise in level.

Important info with your booking

Important info with your booking

Have you booked an activity with us? Then we have some tips for your (first) visit:

  • Wear sportswear. After all, climbing is a sport.
  • You can rent climbing shoes from us, but it is not mandatory. If you bring your own shoes, make sure they are clean.
  • Take off your jewelry and empty your pockets.
  • Do you have a water bottle? You may take it, filled with water, into the climbing hall.
  • Provide an hair elastic to tie long hair.
  • Consider socks to wear in rental climbing shoes.
  • We only accept payments with PIN.
Pay

Online or by PIN at our counter

  • Did you pay online? Then this has been processed in our booking system.
  • Only when the online payment is made, the reservation is final.
  • If any extras are booked later, you can pay for them on the day of booking the activity. You can only pay by PIN.
  • Didn't you pay online? Then you can pay on the spot by PIN.
  • Are you using a voucher? Then always bring the printed version with you.
  • Would you like to pay with a Neoliet Gift Card? Then contact Neoliet Eindhoven Zuid to make the booking. Take the Gift Card with you to the climbing hall to pay. Any remaining amount will remain on the card and you can use it again later. If there is not enough on the card you can pay the remaining amount by PIN.
  • The private intro lesson is bookable from 4 people or from the starting rate of € 120,00. Each additional person pays € 30.00.
  • Would you like to take a course with a private group with us? This is possible from 6 persons or more or from the starting rate of € 840,00. Each additional person pays € 140.00.

NB
You will always receive a confirmation email when booking. Doesn't it show up in your inbox? Chances are it ended up in your spam folder. Can't find it? Just let us know. We will send you a new one.

Pay

Online or by PIN at our counter

  • Did you pay online? Then this has been processed in our booking system.
  • Only when the online payment is made, the reservation is final.
  • If any extras are booked later, you can pay for them on the day of booking the activity. You can only pay by PIN.
  • Didn't you pay online? Then you can pay on the spot by PIN.
  • Are you using a voucher? Then always bring the printed version with you.
  • Would you like to pay with a Neoliet Gift Card? Then contact Neoliet Eindhoven Zuid to make the booking. Take the Gift Card with you to the climbing hall to pay. Any remaining amount will remain on the card and you can use it again later. If there is not enough on the card you can pay the remaining amount by PIN.
  • The private intro lesson is bookable from 4 people or from the starting rate of € 120,00. Each additional person pays € 30.00.
  • Would you like to take a course with a private group with us? This is possible from 6 persons or more or from the starting rate of € 840,00. Each additional person pays € 140.00.

NB
You will always receive a confirmation email when booking. Doesn't it show up in your inbox? Chances are it ended up in your spam folder. Can't find it? Just let us know. We will send you a new one.

Change

Rescheduling is usually possible, but not always. We'll do our best for you, but please check our terms and conditions!

Have you booked an activity with us, but unexpectedly you can't make it? Then we will be happy to see what the possibilities are for you. Please take the following conditions into account.

Conditions rescheduling guided activities

  • Have you booked a workshop or private introduction? One-time and free of charge rescheduling can be done in writing up to 7 days before the booking. For a second reschedule or a reschedule within 7 days, €25.00 will be charged for the costs incurred.
  • Have you booked a group check-in or trial class with the Neoliet Youth Team and want to change it to another day? Then use the link in your confirmation email. This can be done free of charge up to 48 hours before the booking. No changes can be made within 48 hours.
  • Have you signed up for a Neoliet Event? rescheduling is unfortunately not possible.

Conditions of rescheduling courses/classes/exams

  • Have you booked a toprope course or lead course and want to reschedule? You can reschedule once and free of charge in writing up to 4 weeks before the start of the booking. For rescheduling an entire course within 4 weeks before the start of the course we charge €50.
  • Can't attend all classes? Then we can see if you can catch up the lesson in another group. The cost for this is €25 per lesson.
  • Did you fail your course exam? Then you can retake it for free the first time in the last lesson of a course of your choice. After that you pay €35 (including entrance fee).
  • Would you prefer to retake the course exam privately? Then you pay €45 (excluding entrance fee). You provide your own climbing partner. Please contact us to make an appointment.
  • Be aware! Rescheduling is not always possible and may be a disadvantage to you as a course participant. Furthermore, it is mandatory to attend all classes in order to be able to participate in the exam. Should it not be possible to reschedule a class, your entire course will be moved to another month and the transfer fee will be €50.

Changing the number of participants of your booking

  • Have you booked a workshop for children? The minimum number of participants is 7 children. You may come with fewer children, but we still charge the starting rate for 7 children. Would you like to bring more children than you have booked? Please inform us in time. You pay for the activity by PIN in the climbing hall on the day of your visit.
  • Have you booked a private introduction lesson? The minimum number of participants is 4 people. You may come to the activity with fewer participants, but we charge the starting rate for 4 people. Would you like to come with more participants than you have booked? Please inform us in time. You pay for the activity by PIN in the climbing hall on the day of your visit.
  • Have you booked an activity with us and in case of change you exceed the number of participants of 12 persons? Please let us know at least 7 days in advance. Often there is still space, but we will have to schedule an extra instructor.

NB
Please note that there is a minimum fee for some arrangements and it must always be paid, even if you come with fewer participants than the minimum.

Change

Rescheduling is usually possible, but not always. We'll do our best for you, but please check our terms and conditions!

Have you booked an activity with us, but unexpectedly you can't make it? Then we will be happy to see what the possibilities are for you. Please take the following conditions into account.

Conditions rescheduling guided activities

  • Have you booked a workshop or private introduction? One-time and free of charge rescheduling can be done in writing up to 7 days before the booking. For a second reschedule or a reschedule within 7 days, €25.00 will be charged for the costs incurred.
  • Have you booked a group check-in or trial class with the Neoliet Youth Team and want to change it to another day? Then use the link in your confirmation email. This can be done free of charge up to 48 hours before the booking. No changes can be made within 48 hours.
  • Have you signed up for a Neoliet Event? rescheduling is unfortunately not possible.

Conditions of rescheduling courses/classes/exams

  • Have you booked a toprope course or lead course and want to reschedule? You can reschedule once and free of charge in writing up to 4 weeks before the start of the booking. For rescheduling an entire course within 4 weeks before the start of the course we charge €50.
  • Can't attend all classes? Then we can see if you can catch up the lesson in another group. The cost for this is €25 per lesson.
  • Did you fail your course exam? Then you can retake it for free the first time in the last lesson of a course of your choice. After that you pay €35 (including entrance fee).
  • Would you prefer to retake the course exam privately? Then you pay €45 (excluding entrance fee). You provide your own climbing partner. Please contact us to make an appointment.
  • Be aware! Rescheduling is not always possible and may be a disadvantage to you as a course participant. Furthermore, it is mandatory to attend all classes in order to be able to participate in the exam. Should it not be possible to reschedule a class, your entire course will be moved to another month and the transfer fee will be €50.

Changing the number of participants of your booking

  • Have you booked a workshop for children? The minimum number of participants is 7 children. You may come with fewer children, but we still charge the starting rate for 7 children. Would you like to bring more children than you have booked? Please inform us in time. You pay for the activity by PIN in the climbing hall on the day of your visit.
  • Have you booked a private introduction lesson? The minimum number of participants is 4 people. You may come to the activity with fewer participants, but we charge the starting rate for 4 people. Would you like to come with more participants than you have booked? Please inform us in time. You pay for the activity by PIN in the climbing hall on the day of your visit.
  • Have you booked an activity with us and in case of change you exceed the number of participants of 12 persons? Please let us know at least 7 days in advance. Often there is still space, but we will have to schedule an extra instructor.

NB
Please note that there is a minimum fee for some arrangements and it must always be paid, even if you come with fewer participants than the minimum.

Cancel

Have you booked an activity with us, but want to cancel the booking? Or are you absent? Then please take the following conditions into account.

Cancel

  • If you wish to cancel your online booked and already paid course/workshop/lesson/event, please note that unfortunately we cannot offer you a refund. However, you can move your booking. Check our reschedule conditions.
  • Did you not pay for the booking online? Cancellations can only be made in writing via a reply to the booking confirmation email. Cancellations can be made free of charge up to 21 days before the start of the activity. After this deadline, charges will apply. Within 21 days before the start of the activity you pay 50% of the amount of the booking and for cancellations within 14 days before the start you pay the full amount. Rather reschedule? For rescheduling, please refer to the rescheduling terms and conditions.

Absence conditions

Did you not attend the activity you booked without written cancellation? Then unfortunately you owe us the full amount of the booking. We will gladly help you with a new booking.

Cancel

Have you booked an activity with us, but want to cancel the booking? Or are you absent? Then please take the following conditions into account.

Cancel

  • If you wish to cancel your online booked and already paid course/workshop/lesson/event, please note that unfortunately we cannot offer you a refund. However, you can move your booking. Check our reschedule conditions under 'Change'.
  • Did you not pay for the booking online? Cancellations can only be made in writing via a reply to the booking confirmation email. Cancellations can be made free of charge up to 21 days before the start of the activity. After this deadline, charges will apply. Within 21 days before the start of the activity you pay 50% of the amount of the booking and for cancellations within 14 days before the start you pay the full amount. Rather reschedule? For rescheduling, please refer to the rescheduling terms and conditions.

Absence conditions

  • Did you not attend the activity you booked without written cancellation? Then unfortunately you owe us the full amount of the booking. We will gladly help you with a new booking.
Safety

This is at the top of our priority list. And we do everything we can to ensure this.

Climbing is a high-risk sport. By booking an activity, you agree to our house rules, safety rules, privacy terms and our terms and conditions.

You yourself should inform all participants (or legal representatives of these participants) of your booking of these documents. Participants should realize that during the class, responsibility is transferred to them. Participants are responsible for their own safety and that of their climbing partner and must be aware of the risks that climbing may entail.

Safety

This is at the top of our priority list. And we do everything we can to ensure this.

Climbing is a high-risk sport. By booking an activity, you agree to our house rules, safety rules, privacy terms and our terms and conditions.

You yourself should inform all participants (or legal representatives of these participants) of your booking of these documents. Participants should realize that during the class, responsibility is transferred to them. Participants are responsible for their own safety and that of their climbing partner and must be aware of the risks that climbing may entail.

Agreement house rules and conditions

You automatically agree upon booking.

By booking an activity at Climbing Center Neoliet, you have agreed to our house rules, safety, privacy- and terms and conditions. These can be downloaded at the top of this page and are available at any Neoliet establishment. In addition, these documents are included in the confirmation email and they are present in the climbing hall.

Agreement house rules and conditions

You automatically agree upon booking.

By booking an activity at Climbing Center Neoliet, you have agreed to our house rules, safety, privacy- and terms and conditions. These can be downloaded at the top of this page and are available at any Neoliet establishment. In addition, these documents are included in the confirmation email and they are present in the climbing hall.

neolite endhoven south climbing
Opening hours

Monday, Thursday and Sunday
Tuesday, Wednesday and Friday

Saturday

closed
16:00 - 22:30
09:00 - 16:30

Our gym

Neoliet Eindhoven South
Fontys Sports College
Theo Koomen Avenue 3
5644 HZ Eindhoven

Contact

040 304 14 62
eindhovenzuid@neoliet.nl

Opening hours

Monday, Thursday and Sunday
Tuesday, Wednesday and Friday

Saturday

closed
16:00 - 22:30
09:00 - 16:30

Our gym

Neoliet Eindhoven South
Fontys Sports College
Theo Koomen Avenue 3
5644 HZ Eindhoven

neolite endhoven south climbing
Contact

040 304 14 62
eindhovenzuid@neoliet.nl

Opening hours

Monday, Thursday and Sunday
Tuesday, Wednesday and Friday

Saturday

closed
16:00 - 22:30
09:00 - 16:30

Our gym

Neoliet Eindhoven South
Fontys Sports College
Theo Koomen Avenue 3
5644 HZ Eindhoven

neolite endhoven south climbing
Contact

040 304 14 62
eindhovenzuid@neoliet.nl